Last Updated: September 26, 2026
Welcome to Lamics, Inc. ("Lamics," "we," "us," or "our"). These Terms of Service ("Terms") govern your access to and use of our AI-powered healthcare communication and clinical documentation services, including our Voice Agent and AI Scribe products (collectively, the "Services").
By accessing or using our Services, you agree to be bound by these Terms. If you do not agree to these Terms, do not use our Services.
Our Voice Agent service provides AI-powered call answering, appointment scheduling, insurance verification, and patient communication capabilities. The service operates 24/7. Where an integration is supported and compatibility is confirmed during onboarding, appointment and call details can sync with your Electronic Medical Record (EMR) system.
Our AI Scribe service records and transcribes patient-provider encounters and generates draft clinical documentation, such as SOAP notes, for clinician review. It can use prior chart information from your Electronic Medical Record (EMR) system as context.
Available features and fees depend on the plan you select. Your order form or other written agreement specifies the features and pricing that apply to your organization.
Our Services are intended exclusively for healthcare providers, medical practices, and covered entities subject to HIPAA regulations. By registering for an account, you represent that you are a healthcare provider or authorized representative of a healthcare organization.
You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account. You must notify us immediately of any unauthorized access or security breach.
You agree to provide accurate, current, and complete information during registration and to update such information to keep it accurate, current, and complete.
You may use the Services only for lawful healthcare purposes in compliance with all applicable laws, including HIPAA and state medical practice regulations.
You agree not to:
Our Services use artificial intelligence and machine learning technologies to process patient calls, identify caller intent, route requests, support scheduling, verify insurance-related information, transcribe patient-provider encounters, and generate draft clinical documentation. AI-generated outputs may contain errors or inaccuracies.
Important: You acknowledge that all AI-generated content must be reviewed and verified before it is relied on. Call summaries, scheduling details, routing decisions, and insurance-related outputs must be reviewed by qualified staff. Transcriptions, clinical notes (such as SOAP notes), and other clinical documentation must be reviewed and approved by a qualified healthcare professional before being used for patient care or entered into medical records. Lamics is a tool to assist healthcare providers, not a replacement for professional medical judgment.
The Services do not provide medical advice, diagnosis, or treatment. The Services are administrative communication and documentation tools only. All medical decisions must be made by qualified healthcare professionals.
You are solely responsible for validating all AI-generated content and ensuring accuracy before use in clinical settings or patient care.
You agree to pay the fees stated in your order form or other written agreement. Billing frequency and payment terms are specified there.
You must provide a valid payment method. By providing a payment method, you authorize us to charge all fees incurred under your account.
Your subscription will automatically renew at the end of each billing period unless you cancel before the renewal date.
We reserve the right to change our prices upon thirty (30) days' notice. Price changes will not affect your current billing period but will apply to subsequent renewals.
If payment is not received when due, we may suspend or terminate your access to the Services until payment is received.
Free trials may be offered on request. The length and terms of any trial are agreed with you in writing before the trial begins.
You may cancel your subscription at any time. Cancellation will be effective at the end of your current billing period. You will continue to have access to the Services until the end of your paid period.
We generally do not provide refunds for partial months or unused service. However, we may provide refunds on a case-by-case basis at our discretion. Annual subscriptions may be eligible for pro-rata refunds if canceled within thirty (30) days of purchase.
Upon cancellation, your access to the Services will terminate, and we will process your data according to our Business Associate Agreement and data retention policies.
Our collection, use, and protection of your data is governed by our Privacy Policy and Business Associate Agreement. By using the Services, you agree to our data practices as described in those documents.
Our Services use HIPAA safeguards, a customer-specific Business Associate Agreement (BAA), AES-256 encryption for customer data at rest, and TLS 1.2 or higher for data in transit.
We work to keep the Services available but do not guarantee uninterrupted access. We may perform scheduled maintenance with advance notice when possible.
General support is available during the hours published on our Support page. Any additional support coverage or escalation arrangements must be specified in your order form or other written agreement.
We reserve the right to modify, suspend, or discontinue any part of the Services at any time with reasonable notice.
The Services, including all software, algorithms, content, and materials, are owned by Lamics and protected by copyright, trademark, and other intellectual property laws. You are granted a limited, non-exclusive, non-transferable license to use the Services for their intended purpose.
You retain all rights to your data, including patient information and service records. We claim no ownership over your data.
If you provide feedback, suggestions, or ideas about our Services, we may use them without obligation to you.
IMPORTANT LIMITATION: TO THE MAXIMUM EXTENT PERMITTED BY LAW, LAMICS SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING LOST PROFITS, LOST DATA, OR BUSINESS INTERRUPTION, ARISING OUT OF OR RELATED TO THESE TERMS OR THE SERVICES, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.
Our total liability for all claims arising out of or related to these Terms or the Services shall not exceed the amount you paid us in the twelve (12) months preceding the claim.
Nothing in these Terms excludes or limits our liability for death or personal injury caused by our negligence, fraud, or fraudulent misrepresentation, or any other liability that cannot be excluded or limited by law.
You agree to indemnify, defend, and hold harmless Lamics and its officers, directors, employees, and agents from any claims, liabilities, damages, losses, and expenses (including reasonable attorneys' fees) arising out of or related to:
Before filing any formal claim, you agree to contact us at founders@lamicsai.com to attempt to resolve the dispute informally.
These Terms are governed by the laws of the State of California, United States, without regard to conflict of law principles.
Any legal action or proceeding arising under these Terms shall be brought exclusively in the federal or state courts located in San Francisco County, California, and you consent to personal jurisdiction in these courts.
These Terms, together with our Privacy Policy and Business Associate Agreement, constitute the entire agreement between you and Lamics regarding the Services.
We may modify these Terms at any time by posting the revised Terms on our website. Your continued use of the Services after changes become effective constitutes acceptance of the modified Terms.
If any provision of these Terms is found to be unenforceable, the remaining provisions will remain in full force and effect.
Our failure to enforce any provision of these Terms shall not constitute a waiver of that provision or any other provision.
You may not assign or transfer these Terms or your rights hereunder without our prior written consent. We may assign or transfer these Terms without restriction.
If you have questions about these Terms of Service, please contact us:
Lamics, Inc.
Email: founders@lamicsai.com