For help with your Lamics account, AI receptionist, or integrations, email support@lamicsai.com.
To help us resolve your request quickly, please include:
Please do not include patient information (names, dates of birth, medical details) in email. If we need it to investigate, we will ask you to share it through a secure channel.
Our support team is available Monday through Friday, 9:00 AM to 5:00 PM Pacific Time, excluding US holidays. We aim to respond to all requests within one (1) business day. Issues that prevent your practice from receiving calls are prioritized.
If your organization has additional support coverage or escalation arrangements, refer to your order form or other written agreement for the applicable hours and contact method.
Account administrators can request a copy of their practice's data or ask us to delete it by emailing support@lamicsai.com. See How to Request Data Deletion in our Privacy Policy for details.
To report a suspected security vulnerability or incident, email security@lamicsai.com. See our Security page for our disclosure guidelines.
Lamics provides services to healthcare practices. If you are a patient with a question about an appointment, your records, or your privacy rights, please contact your healthcare provider directly.